Point to Point Couriers
Credit Application Form
Set Up Direct Debit Payment
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Credit Card Payment for a One Off Sale
Meet The Team
REQUEST A QUOTE
Export Quote Request
Import Quote Request
Domestic Quote Request
Full Load Quote Request
REQUEST A CREDIT
TRACK AND TRACE
Request a Credit
Preferred Contact Number
Type of Credit Request
Incorrect Check Weight and Cube
Consignment Never Sent
Lost in Transit
Drop files here or
If you are lodging a credit request for damages, please supply photographic proof of the damage. If you are lodging a credit request for incorrect check weigh and cube, please supply photographic proof with a tape measure/ruler of the actual weights and dimensions, including packaging.
Reason for Credit Request
Credit Request Terms and Conditions
Full details need to be provided in writing in relation to your request within
of the invoice (ie: Damaged goods, incorrect weights/measurements, pricing queries or lost freight) via our 'Request a Credit' portal on the KIS Transport website.
A credit request where the goods have been damaged requires a formal request in writing within
of the goods being received. Photos of the damage must be sent with the request. If there is a signed POD presented for this freight, then we cannot accept a credit request as the receiver has acknowledged they have received shipment in full and good order. All fragile items must have a fragile sticker on them.
A credit request where you are querying the measurements or weight will need to be submitted no later than
after the invoice date. Photos of the freight, with a tape measure/ruler to show actual sizing need to be sent with the request.
If your request has been received beyond the above detailed time frames, we will do all we can to secure a positive result for you from the relevant carrier, however this is unlikely as they are now far stricter on requests received outside their standard terms and conditions.
Please allow up to 15 business days for a response.