Request a Credit

Business Name*

Name*

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Email*

Preferred Contact Number*

Connote Number*

Type of Credit Request*

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If you are lodging a credit request for damages, please supply photographic proof of the damage. If you are lodging a credit request for incorrect check weigh and cube, please supply photographic proof with a tape measure/ruler of the actual weights and dimensions, including packaging.

Reason for Credit Request*

Credit Request Terms and Conditions

Full details need to be provided in writing in relation to your request within 14 days of the invoice (ie: Damaged goods, incorrect weights/measurements, pricing queries or lost freight) via our 'Request a Credit' portal on the KIS Transport website.

A credit request where the goods have been damaged requires a formal request in writing within 24 hours of the goods being received. Photos of the damage must be sent with the request. If there is a signed POD presented for this freight, then we cannot accept a credit request as the receiver has acknowledged they have received shipment in full and good order. All fragile items must have a fragile sticker on them.

A credit request where you are querying the measurements or weight will need to be submitted no later than 48 hours after the invoice date. Photos of the freight, with a tape measure/ruler to show actual sizing need to be sent with the request.

If your request has been received beyond the above detailed time frames, we will do all we can to secure a positive result for you from the relevant carrier, however this is unlikely as they are now far stricter on requests received outside their standard terms and conditions.

Please allow up to 15 business days for a response.