I echo everything HAVIT Lighting said in their review. I happened to have the pleasure of speaking to Tamara Horne and she is a customer service person after my own heart. Customer service should be a service, so I always make sure to be cheery and try everything I can to help the customer, then follow up to make sure everything is on track. This is exactly what Tamara did. I was actually shocked when she called the next morning "just to let me know that my delivery was still on track for that day". I immediately asked her to send me her email details so I can now just email Tamara directly. Even the delivery / pick up drivers are great. Always polite & helpful. Thank you Tamara and KIS for showing everyone how it should be done!
23:55 16 Aug 17
We have only had exceptional Customer Service from KIS Transport. ALL CARRIERS should take a leaf out of their book. Our contact Tamara is quick to action requests with regular updates and ALWAYS willing to HELP with a SMILE on her face. This is the first time in my 20 yrs of experience in dealing with a Transport Companies where I have not had to wait on the phone to speak with someone and/or where my emails have been replied to within half an hour of sending the email.In this game, it really is about SERVICE, RELIABILITY & RESOLUTION. KIS Transport has them ALL...KEEP it up KIS 🙂
00:58 05 Jul 17
Really friendly support/customer service team. Always willing to help. In particular Tamara Horne and Rachael Cooper, who both have gone above and beyond for me since using KIS Transport as our preferred shipping method. Thanks guys!!
04:05 22 Aug 17
I find the customer service to be first class with the staff at KIS especially our rep Madeline New. She always happy to help and swift with any requests we may have or issues that need resolving. Would highly recommend this service to any future employers. Such a quick way to organise bookings instead of being tied up on phone all day requesting pickups etc.
04:00 04 Jul 17
Bell Press changed freight brokers after years of using another service and I have to say that I am extremely happy with the service. We have saved money and time and we have greater options with the choice of transport. The customer service has been above reproach and I would highly recommend using this company.
23:46 06 Jul 17
A+++ KIS Transport has been amazing, every delivery out on time, love being able to select carrier. A special thank you Tamara Horne for helping with the more difficult ones (she is a legend), everything is as smooth as butter and receiver has been thrilled every time with the service. Highly recommend this service.
05:09 06 Sep 17
Nick signed us up for KisFreight about two weeks ago and its been first class. The call centre has been available for calls (Aussies), followed up on our queries and got to back to us when they said they would.The freight portal is user friendly (it can save quotes - better than Temando).
Bellsouth Poultry Equipment
02:27 19 Dec 17
Cameron has been super helpful and efficient in helping me with any enquiries or freight issues
03:31 11 Jan 18
Cameron Rich has been amazing at helping me get all of my freight at Acorn Press coordinated. It's so nice to be able to deal with one person and have email contact. So very different from other freight companies where you get hand balled to a different person all the time. Keep up the good work!
01:07 12 Jan 18
We deal with KIS Transport on a daily basis. Cameron is our favourite person to deal with. Prompt and professional service.
01:33 17 Jan 18
I deal with KIS Transport on a daily basis for our freight requirements, locally and certain shipments into New Zealand. Rachael Cooper does a fantastic job! She's friendly, professional and extremely efficient.
02:07 17 Jan 18
A big thank you to KIS for all their support! Cameron and the team have been outstanding with their efforts!! Very helpful and prompt service! Easy to deal with! Highly recommended!!
04:00 18 Jan 18
Had Cameron Oldham come in and sign us up. What a pleasure to deal with. From the initial meeting to account paperwork he has been efficient every step of the way. If i ever get stuck he always endeavors to help. Highly Recommend KIS and Cameron to help!
03:50 19 Jan 18
I use Kis Transport multiple times per week, easy as emailing off a quote with dimensions and address and the quote is delivered in minutes at a very attractive price. Cameron Rich himself books them in quite quickly after I say to go ahead with a particular quote. I would very much recommend Kis Transport to anyone. Reliable and Honest
03:58 19 Jan 18
Huge thanks to KIS Transport for providing us with a super easy process for our freight requirements. Cameron Oldham has provided exceptional Customer Service from the start and is readily available for any questions that we may have. Thanks Cameron!
22:27 21 Jan 18
Had my doubts about using a third party freight co but am so pleased I gave them a go! So easy to use and they do all the chasing of freight now and better pricing. Kate Gardner is our Accounts Manager and nothing is too much trouble she is great!
00:23 24 Jan 18
Great company, Cameron goes above and beyond to keep us happy. Always responds immediately and never keeps us waiting. Great prices on interstate transport.
01:14 23 Jan 18
Only been set up for a few days but if it stays the way it has I will be shifting all of our freight with KIS. Wade McIntyre did a great job explaining the product and following up to get us set up as well as running me through the ins & outs of the online portal. Bookings are easy and costs are transparent. I am no longer using multiple sites for moving different sizes of freight.
03:39 09 Feb 18
Can't recommend Cameron Rich highly enough!!! Super helpful and a total pleasure to deal with. Thank you so much.
20:06 14 Feb 18
Cameron Rich has always by far provided me the most amazing customer service. No request is too big or too small, he always goes above and beyond!
05:20 02 May 18
Their Service is always on point. Great customer service, operators are very knowledgeable about various freight services. Their quotes are always very cheap and delivered in a timely manner.Shout out to Rachael Cooper who was a star in helping me organise a urgent consignment today
03:29 30 May 18
Ray, Isabel and the team at KIS are great to work with and always ready to help. This on top of great Transport Cost make it my No. 1 Transport Service for all of my local and interstate deliveries. Thank you!
23:58 04 Jun 18
A big thank you to Rachael Cooper from KIS Transport. She is super helpful and fast in her email replies.
02:36 15 Jun 18
Rachael Cooper @ KIS has been amazing at helping with our freight booking. A very helpful sort of person and super fast and decisive with her email response. A huge thanks to Rachael for taking care of booking the freight for our customers, good work. Thanks.
04:52 27 Jun 18
Brilliant pricing and service from Cameron Rich & Raynardt Gouws of KIS Transport. A pleasure to deal with! Superior Screens will be using you lots in the future.
04:08 13 Jul 18
Big thank you to Jamie Duval for putting in his efforts to track down package that was sent down to Adelaide but got lost in Sydney, very kind and was always keeping us updated. Keep up the good work guys.
22:39 19 Jul 18
Rachael Cooper @ KIS, Simply Excellent!. She always has provided us a very effective help and assistance to solve all our requirements. Highly recommended!
Javier Ignacio Hernández.
02:23 20 Jul 18
Jamie Duval has been amazing every time I call for assistance. He always has a solution and is always happy to help. Thanks for being awesome Jamie. :-)Narelle Barnes from Signex Group/Prologica
04:37 07 Aug 18
KIS is a really good system - works well for your business. Cameron is great to deal with and the customer service from the team is always good.Highly recommend Thanks
05:20 08 Aug 18
I would recommend this company ; very competitively priced , user friendly portal and extra friendly and helpful staff and representatives
02:03 09 Aug 18
Cameron Oldham and the team at KIS are an essential resource for our company. They provide exceptional customer service and are an absolute pleasure to deal with. The team at KIS have taken the hard work out of freight management.
22:35 12 Aug 18
Great help Tracking Our parcel,Cameron Rich was a great help and very fast with his response to solve E.T.A requirements. Thanks again.
01:10 17 Aug 18
Great customer service especially Cameron. He goes extra mile to help us sorting out few late parcels. We, Remer, sincerely thanks you for taking care of our logistics while we can fully focus on developing great products for the market.
00:32 05 Sep 18
Was very sceptical that a third party freighter could provide not only cost savings, but also time savings in booking as well as track and trace. The KIS booking system is far superior than anyone else's out there. Combined with staff like Emma Thorpe creates an unbeatable product. Thanks so much Emma for going the extra mile. much appreciated.
05:05 06 Sep 18
I find staff to be very helpful and with Emma Thorpe as our rep. I know any request will not be over looked with her no nonsense attitude at getting the job done as quick as she possibly can. Makes a pleasure to deal with KIS.
22:23 10 Sep 18
L.C. Loynes & Associates is new to Kis Transport but we have been extremely happy with all the Staff as they bend over backwards to help on anything and Cameron Rich has always been able to fix anything if needed, I would recommend them to anyone.
22:37 18 Sep 18
Thanks to Jamie Duval, who help us import urgent orders from oversea in fantastic time. Definitely will use KIS to arrange all the freight in the future! From Hytera Communications (Australia) Pty Ltd
00:54 19 Sep 18
Reinke Australia will not go anywhere else for any of the freight KIS handle. Cameron Rich is always happy to track down anything that hasn't gone 100%. The consignment portal is a brilliant, time saving tool that I don't know how I managed without now that I use it.
21:20 11 Oct 18
Booking freight is made that much smoother by KIS and its simple to use system. The professionalism by Cam Rich was evident when I needed help with a pallet of stock for a Trade Show and its tight time restrictions, he diligently organized it all with minimum of fuss and professionalism. Big thanks to Rob MacIntyre who I feel has put us under his professional caring wing, adding more of a personable touch to an otherwise electronic industry.
06:08 17 Oct 18
CUSTOMER SERVICE: We've been dealing with this company for the past 12 months. What has prompted this review is a hairy situation that the company I work for, Reinke Australia, has just been through. We signed up a new client who is very valuable to the business long-term, and they had ordered a fairly expensive shipment of parts. KIS Transport facilitated the transportation to the new client, however, the shipment was lost along the way. KIS Transport had well documented their side of the process, however when it had left their hands it dropped off the grid. Despite the fact that their responsibility had ended when it had left their hands, their customer service has not let us down. They have chased this order, and shown that they care about their customers above and beyond what I could have ever expected from their competitors. They have handled themselves professionally, and compassionately from day one. Communication and customer service is their forte.
21:51 18 Oct 18
Our Company has recently in the last few months signed up with KIS, I have found it has saved me loads of time when chasing up freight companies & booking collections/deliveries. All the customer service representatives have been very friendly & Cameron Rich especially has been very helpful & super fast at booking collections in for me. I will definitely be continuing to use KIS Logistics. Thanks for the great work guys, Keep it up !!
21:36 22 Nov 18
Hi, My company has been with KIS for close to 3 years. I have to say the operation runs smooth for me, support are very good. It makes freight a simple task with options of best freight company to the best location - we send all over Australia, remote and metro and KIS makes it easy and cost efficient. the best I have seen in over 40 years of shipping....keep it up.
05:44 09 Jan 19
We have been with Kis now for just over twelve months and we freight a lot of stuff. Kis have made freight so much easier for us and if there are ever any questions they assist ASAP and resolve.
21:47 04 Feb 19
Used KIS Transport today for an international delivery and they were fantastic. Great customer service. Big thanks to Cameron for all his help! KIS were so much cheaper and easier to use than Australia Post.
02:01 06 Feb 19
Good Afternoon we have used KIS Transport for years now and the KIS team have always tried their best to sort out any issues. However I had a customer urgently needing a parcel by today and due to major courier issues, it did not look like it was going to happen and my customer was irate. Dylan has worked tirelessly and continuously jumped hurdles and came up with solutions over the last two days and the parcel arrived today. My customer is ecstatic that she can hold her workshop tomorrow. I can't thank Dylan enough for his help with this situation. Michelle
06:25 13 Feb 19
Our company has only recently in the last 6 months started to utilise KIS transport - cannot fault the customer service levels that are provided. Cameron R's prompt responses at helping any freight queries that needs resolved is A+++++
01:18 15 Feb 19
I frequently use KIS for my logistical needs. I wouldn't usually think of making any comments or ratings like this for any company, but I just had to comment on the outstanding follow up service received from one of the guys there, Cameron. He even lodged an inquiry on my behalf with the freight company & followed it up until the parcel was delivered to my customer! He also smelled good.
05:58 25 Feb 19
I always find the customer service with KIS to be a quick and simple process. Cameron today was particularly helpful, thank you.
01:01 05 Mar 19