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Dangerous Goods Quote Request
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Import Quote Request
Domestic Quote Request
Full Load Quote Request
REQUEST A CREDIT
TRACK AND TRACE
Request a Credit
Preferred Contact Number
Type of Credit Request
Incorrect Check Weight and Cube
Consignment Never Sent
Lost in Transit
Drop files here or
If you are lodging a credit request for damages, please supply photographic proof of the damage. If you are lodging a credit request for incorrect check weigh and cube, please supply photographic proof with a tape measure/ruler of the actual weights and dimensions, including packaging.
Reason for Credit Request
Credit Request Terms and Conditions
A credit request where the goods have been damaged requires a formal request in writing within
of the goods being received. Photos of the damage must be sent with the request. If there is a signed POD presented for this freight, then we cannot accept a credit request as the receiver has acknowledged they have received shipment in full and good order. All fragile items must have a fragile sticker on them.
A credit request where you are querying the measurements or weight will need to be submitted no later than
after the invoice date. Photos of the freight, with a tape measure/ruler to show actual sizing need to be sent with the request.
All other credit request types must be provided in writing within
from the date of invoice issuance.
If your request has been received beyond the above detailed time frames, we will do all we can to secure a positive result for you from the relevant carrier, however this is unlikely as they are now far stricter on requests received outside their standard terms and conditions.
Please allow up to 15 business days for a response.